Privacy Policy

At Never Bee Cleaner, we are committed to protecting the privacy of our clients and users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our cleaning services or interact with our website. By using our services or accessing our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information: When you book our cleaning services or communicate with us, we may collect certain personal information, such as your name, address, email address, phone number, and payment details. We only collect personal information that you voluntarily provide to us or that is necessary to fulfill our contractual obligations.

b. Automatically Collected Information: Our Website may collect certain information automatically, such as your IP address, browser type, device information, and browsing behaviour through cookies and similar technologies. This information helps us improve our Website and provide a better user experience.

2. Use of Information

a. We will use the personal information you provide for the following purposes:

• Scheduling and providing cleaning services at your requested location.
• Sending important service-related communications, such as appointment confirmations and updates.
• Responding to your inquiries, questions, or feedback.
• Processing payments for our services.

b. Protection of Information: We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our employees are trained on data privacy and access to personal information is restricted to those who need it to perform their duties.

3. Disclosure of Information

a. We do not sell, trade, or rent your personal information to third parties for marketing purposes.

b. We may share your personal information with:

• Our trusted cleaning staff who will perform the cleaning services.
• Third-party service providers who assist us in operating our business (e.g., payment processors, customer support services) and are contractually obligated to maintain the confidentiality of your information.
• Legal authorities or other third parties if required by law or to protect our rights, safety, or the safety of others.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

5. Your Rights

a. You have the right to access, update, correct, or delete your personal information. If you would like to exercise any of these rights, please contact us using the details provided below.

b. You can opt-out of receiving promotional communications from us at any time by following the instructions provided in those communications.

6. Children's Privacy

Our cleaning services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child under 18, please contact us, and we will promptly delete the information.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our Website, and the "Last Updated" date at the top will indicate the date of the latest revision.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Never Bee Cleaner Ltd Address: 33 Hillside Orwell SG8 5QZ 

Email: emilycanfield@neverbeecleaner.co.uk

Phone: 07519887693

Thank you for choosing Never Bee Cleaner. We value your trust and are dedicated to protecting your privacy.

Last Updated: 28/07/2023